Privacy Policy

1. Introduction

Dada Lakhmichand Social Welfare Trust ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register as a member, make a donation, participate in events, or otherwise interact with our services.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Member registration: name, email address, phone number, date of birth, address, photograph, identity details, and referral information.
• Donations: donor name, email, phone number, PAN (where applicable for tax receipts), donation amount, and payment-related details processed through our payment gateway.
• Contact & enquiries: name, email, phone number, and message content submitted through contact forms.
• Event participation: registration details required to join events or campaigns.

Automatically Collected Information

• IP address, browser type, device information, and operating system.
• Pages visited, time spent on pages, and referring website addresses.
• Session cookies and similar technologies used to maintain login state and improve user experience.

3. How We Use Your Information

We use the information we collect for purposes including:

• Processing member registrations and issuing membership documents (ID cards, certificates, joining letters).
• Processing donations and issuing receipts, including 80G tax exemption certificates where applicable.
• Communicating with you about your account, donations, events, and organisational updates.
• Responding to enquiries and providing customer support.
• Maintaining website security, preventing fraud, and ensuring compliance with applicable laws.
• Improving our website, services, and user experience through analytics.
• Displaying donor recognition (unless you opt for anonymous donation).

4. Sharing of Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Payment processors: donation and membership payment data is shared with Razorpay (or other authorised payment gateways) to process transactions securely. Their use of your data is governed by their own privacy policies.
• Service providers: trusted third parties who assist us with email delivery, hosting, or technical operations, bound by confidentiality obligations.
• Legal requirements: when required by law, court order, or government authority, or to protect our rights, safety, and the rights of others.
• With your consent: when you have given explicit permission for a specific purpose.

5. Cookies & Tracking

Our website uses cookies and similar technologies to remember your preferences, keep you logged in, and analyse site traffic. You can control cookies through your browser settings; however, disabling cookies may affect certain features such as member login.

We may use third-party analytics tools that collect anonymised usage data to help us understand how visitors interact with our website.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include secure connections (HTTPS), access controls, and encrypted payment processing through certified payment gateways.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify affected users where required by law in the event of a data breach.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including maintaining membership records, donation history for tax and audit purposes, and complying with legal obligations. When data is no longer required, we will securely delete or anonymise it.

8. Your Rights

Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal and regulatory retention requirements.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe.

9. Children's Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors without parental or guardian consent. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Organisation: Dada Lakhmichand Social Welfare Trust
• Email: dlcswtrust@gmail.com
• Phone: +919812058888
• Address: H. N. 1612-P, Sector 18HUDA, Panipat, India, Haryana

You may also reach us through our Contact page.